FROM STRETTO TO YOU.

SHIPPING POLICY

At STRETTO, we want the experience after checkout to feel as considered as the product itself.

ORDER PROCESSING

Orders are processed after payment has been successfully completed.

Once your order has been prepared for shipment, you will receive a shipping confirmation with tracking information when tracking is available.

SHIPPING OPTIONS AND COSTS

Available shipping methods, delivery estimates, and shipping charges are displayed at checkout based on your delivery address and the items in your order.

The shipping options shown at checkout are the options currently available for your order.

DELIVERY ESTIMATES

Estimated delivery times are provided at checkout when available.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high-volume periods, or other circumstances outside of STRETTO's control.

TRACKING

When tracking is available, tracking information will be included in your shipping confirmation.

Please allow some time after receiving the confirmation for the carrier's tracking system to update.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at info@strettousa.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

DELIVERY ISSUES

If your tracking information shows that your order has been delivered but you cannot locate it, please first check around the delivery location and with members of your household or building.

If you still cannot locate the package, contact us at info@strettousa.com and we will help review the available shipment information.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at info@strettousa.com.

Please include your order number and, when possible, photographs of the item and packaging.

INTERNATIONAL SHIPPING

International shipping availability, shipping charges, and applicable delivery options are determined by the destination and will be displayed at checkout when available.

Customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated during checkout.

Customs processing may affect delivery times and is outside of STRETTO's control.

RETURNS

For information about returns, eligibility, and refunds, please review our Return & Refund Policy.

CONTACT

For questions regarding shipping or an existing order, contact:

STRETTO
info@strettousa.com