A CLEARER RETURN EXPERIENCE.

RETURN & REFUND POLICY

We want you to feel confident ordering from STRETTO. If something is not right with your order, please review the policy below.

RETURNS

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• In the original, unopened packaging
• With all original tags and labels attached, if applicable

For hygiene reasons, tights, stockings, socks, and other hosiery that have been opened, tried on, worn, washed, or removed from their original sealed packaging are not eligible for return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue and make it right.

We may request photographs of the product and packaging to help us evaluate the issue.

HOW TO REQUEST A RETURN

To request a return, contact STRETTO at:

info@strettousa.com

Please include your order number and the reason for your return.

Returns sent to us without first requesting authorization may not be accepted.

RETURN SHIPPING

Unless the item was received damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If the return is due to an error by STRETTO or an eligible damaged, defective, or incorrect item, we will provide appropriate return instructions.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

NON-RETURNABLE ITEMS

We cannot accept returns of:

• Hosiery that has been opened, tried on, worn, or washed
• Items without their original packaging
• Items showing signs of wear, damage, alteration, or improper handling after delivery
• Gift cards
• Final-sale items, when clearly identified as final sale before purchase

EXCHANGES

The fastest way to receive a different item is to return the eligible item according to this policy and place a new order for the desired item.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at info@strettousa.com.

We cannot guarantee that an order can be changed or canceled once processing has begun.

CONTACT

For questions about returns or refunds, contact:

STRETTO
info@strettousa.com